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Chinese NEV Manufacturer, NEO, Implements Price Reduction and Alters Service Policy

Published: 6.22.2023

Neo (9866.HK), a Chinese manufacturer of electric vehicles, has recently declared a reduction in prices for all their vehicle models by 6-9% starting from June 12th. This price adjustment will be applicable to their entire range, including the ES6 and ES8 SUVs. Additionally, Neo has also made known its decision to discontinue the provision of free battery swapping services to new customers.


The price cuts come as Neo faces mounting pressure over earnings losses and lukewarm sales. The company's net loss for the first quarter of 2023 was 1.4 billion yuan ($190 million), compared to a net profit of 400 million yuan in the same quarter last year. Neo’s sales also fell 23% in the first quarter to 25,000 vehicles.


The price reduction is expected to be a game-changer for Neo, as it could potentially boost sales and further consolidate the company's position in the increasingly competitive NEV market. By reducing prices by 6-9%, Neo aims to appeal to a larger demographic of consumers who have been considering electric vehicles but may have been deterred by the relatively higher costs compared to traditional combustion engine cars. This move aligns with the broader industry trend of NEV manufacturers focusing on affordability to drive mass adoption.


Simultaneously, Neo's decision to discontinue free battery swapping services for new buyers has raised eyebrows in the NEV community. Battery swapping is a technology that allows electric vehicle owners to quickly replace their depleted batteries with fully charged ones, eliminating the need for time-consuming recharging. Neo was among the pioneers in offering this service, which was initially seen as a unique selling point of their vehicles. However, the company's recent announcement indicates a strategic shift in its approach to the service model.


Despite the elimination of free battery swapping, Neo is unlikely to compromise on the overall ownership experience for its customers. The company is expected to continue investing in other charging infrastructure solutions, such as fast-charging networks, to ensure convenient and hassle-free charging options for its vehicles. Furthermore, Neo's commitment to delivering exceptional customer service and aftersales support remains unchanged.


The combined effect of lowering prices and altering the service policy is likely to have a significant impact on Neo's market presence. By positioning itself as a more affordable alternative while maintaining its reputation for quality and performance, Neo aims to attract a wider customer base and solidify its position as a leader in the Chinese NEV market.

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